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Warranty Guide
Engines:
Southport Wreckers offers a Guaranteed 60-Day (Minimum) Swap over Policy on ALL Engines sold on eBay. Some of the specifics are as follows:
- Warranty Covers the Engine only. We do not accept any liability for accumulated labour or time expenses.
- We Do Not Cover Engines that have been installed without a New Radiator and Thermostat.
- We Do Not Cover Overheating where the engine arrived in good condition, but was subsequently overheated due to improper installation techniques.
- We Cover Bottom End Knocks, Head-gasket issues (that are not caused by the situation mentioned above). We cover excess oil burning within the warranty period outlined.
- When a product is found to be faulty, Southport Wreckers will send out a Swap-car Part when applicable.
- As a rule of thumb, we will always try and push for a Swap-over Engine to be sent before ANY refund Given.
- All Swap-over items will be sent with Express Australia post expect for certain situations and locations.
- All Engines are sent out with identifiable markings and scribing’s, and, when our items are tampered with, this may void your return rights. In the event that you attempt to a return a part that is not hours, we will request for eBay to do a formal investigation.
- Please Contact us first before returning an Engine
Transmissions:
Southport Wreckers offers a Guaranteed 60-Day (Minimum) Swap over Policy on ALL Transmissions sold on eBay. Some of the specifics are as follows:
- Warranty Covers the Transmission Only. We do not accept any liability for accumulated labour or time expenses.
- We Cover Slipping Torque Converters, faulty valve bodies and any other transmission related fault that may arise.
- If a Transfer case is included on the transmission that we supply, it is not covered under the warranty terms (unless you purchased a transfer case)
- We cover grinding gears in manual gearbox’s
- When a product is found to be faulty, Southport Wreckers will send out a Swap-car Part when applicable.
- As a rule of thumb, we will always try and push for a Swap-over Gearbox to be sent before ANY refund Given.
- All Swap-over items will be sent with Express Australia post expect for certain situations and locations.
- All Transmissions are sent out with identifiable markings and scribing’s, and, when our items are tampered with, this may void your return rights. In the event that you attempt to a return a part that is not hours, we will request for eBay to do a formal investigation.
- Please Contact us first before returning an Transmission
Pre Warranty Claim Checklist
Product Condition
Make sure the product is in the same condition as it arrived in. Any tampering or improper use causing a break will void warranty.
You've Got Evidence
Take a quick video or a few photos outlining the issue. This is so that we can come to a conclusion even before receiving back the goods.
You've Checked Properly
Make sure the cause of the issue is truly stemming from the goods we have supplied. Often the systems are more complex then one might know
Ready to Send it Back
Anything we Cover Under Warranty will need to be sent back to us. Whilst we cover faulty goods, you'll have to package them.
Ready to wait.
Each case takes time to asses. Warranty Requests will be processed one at a time, and we will get back to you with the result.
